Privacy Policy

Who we are

Davenport Insurance Services, Ltd. ("Davenport Insurance," "we," "us" or "our") is a family-owned insurance agency. This Privacy Policy explains how we collect, use and protect information when you visit our website, fill out a form, book an appointment, call, text or email us.

Information we collect

Information you give us, such as:

• Your name, phone number, email address and mailing address
• Details you share to get a quote or review, such as vehicles, drivers, property, business or family information
• Your current insurance information and any questions or messages you send us
• Appointment details when you book a time with us

Information collected automatically when you visit our website, such as your browser type, device, pages viewed, the site that referred you, and general location based on your IP address. We collect this through cookies and similar tools.

How we use your information

• To answer your questions and contact you about your request
• To prepare insurance quotes, reviews and coverage options
• To schedule and confirm appointments and send reminders
• To service policies and help with changes or claims
• To send newsletters, tips and agency news if you sign up (you can unsubscribe at any time)
• To improve our website and services
• To meet legal, regulatory and licensing requirements

Text messages (SMS)

If you provide your mobile number and agree to receive text messages, Davenport Insurance Services, Ltd. may text you about your inquiry, quotes, appointments, policy service and, if you opt in, occasional updates. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to stop receiving text messages. Reply HELP for help, or call us at 708-733-5325. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.

How we share information

We do not sell your personal information. We share it only as needed to serve you:

• With insurance companies we work with, so they can provide quotes, issue policies or handle claims you request
• With service providers that help us run our business, such as website hosting, scheduling, email and text messaging tools, who may only use it to provide those services
• When required by law, regulation, court order or a licensing authority, or to protect our rights and the safety of others

Cookies and analytics

Our website uses cookies and similar tools to remember your preferences, understand how visitors use the site and improve it. You can block or delete cookies in your browser settings. Some parts of the site may not work as well without them.

How we protect your information

We use reasonable administrative, technical and physical safeguards to protect your information. No website or method of transmission is completely secure, so please do not send sensitive information such as Social Security or bank account numbers through website forms or text messages. Call us instead.

How long we keep information

We keep information only as long as needed for the purposes described above, including to meet insurance record-keeping and legal requirements.

Your choices

• Email: use the unsubscribe link in any newsletter or marketing email
• Text messages: reply STOP
• To ask about, update or delete your information, call 708-733-5325 or write to us at the address below

Children's privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Links to other websites

Our website may link to other websites, such as social media pages, job sites or insurance company websites. We are not responsible for the privacy practices of those websites.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last updated.

Contact us

Questions about this privacy policy? Contact us:

Davenport Insurance Services, Ltd.
220 Dixie Highway
Chicago Heights, IL 60411
Phone: 708-733-5325